Management training
for MSMEs.

Business Management

Start and Improve Your Business(SIYB) is the World's Largest Business Management Training Program developed by the International Labour Organisation (ILO)

The International Labour Organization (ILO) is one of the first and oldest specialised agency of the  United Nations founded in 1919, with a mandate to advance social & economic justice, promoting decent work  and setting international labor standards, especially for Micro, Small and Medium Enterprises (MSME).

The SIYB programme is a business management training programme with a focus on starting and improving small businesses meant for owners and managers of enterprises. SIYB is for potential entrepreneurs who want to start a small business and for existing entrepreneurs who want to improve their business.

Entrepreneurship Development

• Assess the attributes required for a successful entrepreneur
• Assist potential entrepreneur to identify different business idea
• Guide potential entrepreneur to analyze business ideas through field study & SWOT analysis
• Facilitate potential entrepreneur to concretise the business idea.

• Assess the readiness to start the business
• Brief the relevance of a business plan
• Describe the content of a business plan
• Facilitate potential entrepreneurs to create a business plan
• Translate the business idea into a complete business plan.

People and Productivity

• Explain the link between people and productivity as well as the link between people and competitiveness
• Identify the key productivity indicators of your business and the factors that influence them
• Select the right people for your business
• Motivate people to become more productive
• Build a safe and healthy workplace
• Define a productive workplace culture
• Identify and solve the problems of troubled employees
• Maintain good external relations in order to support your business.

Planning for your business

• Explain the benefits of business planning
• Describe the steps of making business plans
• Develop plans for your business
• Use the plans to improve your business

Costing

• Identify the different types of costs for running a business
• Use the information from your business record books to calculate the cost of your goods or services
• Use the product costing to calculate the cost of a good or service

Buying and Stock Control

• Identify the items that your business needs to purchase
• Design a process to make sure that you are buying well.
• Verify whether or not stock control is important to your business
• Create stock cards to record like stock coming in and going out of your business
• Do stock taking to regularly check the level of your inventory.
• Properly manage the performance of your suppliers.

Record Keeping

• Explain the benefits of record keeping
• Determine which records are important and should be kept
• A simple system of keeping records
• Use records to improve your business

Marketing

• Explain the power of customers to your business
• Identify how marketing helps you create customer loyalty
• Project a good image of your good or service in the minds of the customers
• Use the marketing mix to consistently build a positive image for your business.

Entrepreneur Development

• The SIYB programme is a system of inter-related training packages and supporting materials for MSME entrepreneurs to start and grow their businesses.
• The SIYB programme is structured into four separate training packages – Generate Your Business Idea(GYB), Start Your Business (SYB), Improve Your Business (IYB) and Expand Your Business (EYB) which are designed to respond to the progressive stages of business development.
• Generate Your Business Idea (GYB) is intended for people who would like to develop a viable business idea. A GYB course typically lasts for 2 – 3 days (12-18 hours).
• Start Your Business (SYB) is for potential entrepreneurs who want to start a small business and already have a concrete business idea. The programme is a combination of training, field work and post-training support. The training enables potential entrepreneurs to prepare a business plan, evaluate its viability and helps participants assess their readiness to start a business. SYB courses are usually delivered in 5 days (30-40 hours).
• Improve Your Business (IYB) introduces already practicing entrepreneurs to good principles of business management. Its six modules (marketing, costing, buying & stock control, record keeping, planning for your business and people & productivity) can be taught individually or all combined in a full course. If the full course using all modules is delivered, its duration is approximately 7 days (42-56 hours).

Business management is a broad field that involves the planning, organization, directing, and controlling of business activities to achieve organizational goals. Here’s a compact guide to key concepts and components that are often associated with business management:

In practice, business management is not limited to just managers or business owners; it is integrated throughout an organization and involves continuous learning and adaptation to stay competitive in a rapidly changing environment. It blends analytical thinking with effective communication and leadership skills to drive the success of a company.

Hospitality Management

The International Labour Organization (ILO) has designed a unique training program called Small Business Competitiveness Programme (SBC)for Tourism & Hospitality Sector. This program uses a facilitation approach to enhance hospitality skills, fostering empowerment and better communication within local communities to improve living standards, productivity, and work environments.

Centering on two key training modules, the SBC program aims to nurture essential skills for initiating and managing a business, emphasizing marketing, financial oversight, and strategic action planning. It offers specialized tracks: one for those looking to start their entrepreneurial journey, titled C-BED for Aspiring Entrepreneurs, and another for current small business owners, referred to as     C-BED for Small Business Operators.

• Guide to generate business idea
• Select the business idea through SWOT analysis
• Create a marketing plan
• Facilitate calculating business cost to set price for the product or service
• Identify characteristics that make business successful.
• Create an action plan

• Assist in creating a management system
• Practice in setting price (room rate)
• Guide in identifying various costs and create budget
• Facilitate in developing loyal employees
• Assist in ensuring consistent service standards
• Identify method to create a safe working environment
• Develop Action Plan

• Create management system to improve business
• Facilitate in preparing an operating budget & pricing strategy
• Assist in managing human resource
• Guide in improving service

• Facilitate preparing on opening budget or pricing strategy
• Guide in managing kitchen operations
• Create safety & health in the workplace
• Assist in managing human resource
• Guide in building reputation through customer service
• Develop Action Plan

• Develop a business plan tailored to your unique restaurant concept.
• Gain invaluable skills in managing both front and back of house operations.
• Build a foundation for creating standout customer experiences
• Learn how to navigate the challenges of the restaurant industry with confidence.

Hospitality Business Development

• ILO have developed Small Business Competitiveness (SBC) training programme to support micro and small enterprises in the tourism & hospitality sector
• SBC is based on the ILO Community-Based Enterprise Development(C-BED) approach to support the  potential / existing entrepreneurs to learn by themselves or through facilitation method.
• The C-BED programme is structured around two core training packages designed to develop competitiveness for business start-up and operation through a focus on marketing, financial management and action planning. There are C-BED for aspiring entrepreneurs and C-BED for small business operators.
• C-BED for Aspiring  Entrepreneurs is an introductory training that is suitable for audiences with very limited literacy who wants to gain basic familiarity with business development and operation.
• C-BED for small business operators aims to help existing entrepreneurs address the challenges they face and improve their competitiveness. C-BED for Small Hotels, C-BED for Homestay, C-BED for Restaurants & Food Vendors is a management package meant to help owners and managers of small hotel, homestay, restaurant & food vendors respectively to improve the management of their business enterprise. It focuses on key management principles to build on from what participants already know from managing their hotel/ home stay/ restaurants & food vendors and helps them to learn more. Participants bring experience to share and leave with a priority action plan (atleast 3 actions to introduce improvements to their business)

Hotel management is a field that deals with overseeing the administrative tasks of a hotel or resort. Your goal as a hotel manager is to ensure all facilities are functioning smoothly, guests are satisfied, and staff are performing their duties effectively and efficiently

Training Management

Training management involves developing, delivering, and supervising training programs within organizations to improve skills, enhance productivity, and promote career development among employees. To effectively manage training, here are key steps and tips:

Businesses now widely acknowledge the pivotal role of training in enhancing staff performance, boosting productivity, and keeping up with advancements in technology and management. As the training sector grows, particularly in the developing world, there is a noticeable shortage of professionally qualified trainers. The training process comprises identifying needs, designing, developing, delivering, and evaluating the training.

Consequently, it is our mission to establish a pool of professional trainers capable of delivering effective training programs. Additionally, current trainers must continuously advance their skills and knowledge to keep pace with the rapid technological and managerial innovations.

Trainer Development

• Understanding Learning Principles
• Adult Learning Theory: Understand how adults learn differently than children.
• Learning Styles: Recognize that individuals have different learning preferences.
• Behaviorism, Cognitivism, Constructivism: Explore various educational psychology theories.
• Designing Training Programs
• Training Needs Analysis: Assess the gap between current and desired performance.
• Learning Objectives: Define clear, measurable goals for the training.
• Curriculum Development: Develop content that is informative and engaging.
• Instructional Design Models: Use models like ADDIE (Analysis, Design, Development, Implementation, Evaluation) to structure training.
• Delivery Techniques
• Presentation Skills: Enhance skills for in-person or virtual delivery, considering voice, pacing, and engagement techniques.
• Facilitation Skills: Learn to guide discussions, manage group dynamics, and encourage participation.
• Storytelling: Use stories to make training memorable and impactful.
• Engaging and Motivating Learners
• Interactive Learning: Create opportunities for hands-on learning, simulations, and role-play.
• Feedback Mechanisms: Incorporate regular constructive feedback.
• Gamification: Use game design elements to increase engagement and motivation.

By following these steps, you can manage an effective training program that empowers employees, supports organizational objectives, and adapts to the evolving educational needs of the workforce.

Food Safety Management

Food Safety Management is a crucial aspect of the food industry aimed at ensuring that the food provided to consumers is safe and of high quality. It involves a systematic approach to handling, preparing, and storing food to prevent foodborne illness and contamination. Key components of a Food Safety Management System (FSMS) typically include:

Food Safety Practices

• Understanding Foodborne Illnesses:
• The Nasty Bunch – Meet bacteria, viruses, and parasites, the not-so-friendly microscopic critters that can spoil the food party.
• Safe Food Handling:
• Clean Scene – Find out why washing your hands is like the superhero move in the battle against germs.
• Temperature Control:
• Personal Hygiene:
• Dress Code for Success – Suit up with the proper gear to protect food from the most unpredictable element: us.
• Illness Policy – Feeling sick? Know when to call in and say, “Food world, I’ll save you another day!”
• Cleaning and Sanitization:
• Disinfecting Duel – Wipes and sanitizers join forces to ensure surfaces are not just clean but food-safety epic clean.
• Pest Control:
• Bug Battles – Block the bugs. Deny the rodents. Learn strategies to keep pests out and ensure they don’t invite themselves to dine in.
• Food Storage:
• Order in the Fridge – Pack your fridge like a puzzle, where every piece has its place and there’s a place for every piece.
• Legal Responsibilities:
• Law and Order: Food Unit – Get to know the regulations and laws that keep everyone in the food chain walking the straight and narrow.